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140 Lt Collins St
Melboure, Victoria 3000

+61 3 9917 2749

contact@treasurette.com.au

openopen

Monday to Thursday 11 – 6
Friday 11 – 7
Saturday 11 – 5
Sunday 12 – 4

Or by appointment

appointmentsappointments

Private in-store appointments are
available. Please call or email to
make an appointment. Conditions apply

careerscareers

We are always on the look out for
people who share our love of
fashion, style and quality. Please email us your resume.

Terms and legal stufflegal

Treasurette

Treasurette
General and Press Enquiries
e: contact@treasurette.com.au
a: 140 Little Collins Street, Melbourne, Australia
ph: +61 3 9917 2749

Appointments
Private in-store appointments are available. Please contact us on +61 (0)3 9917 2749 or email contact@treasurette.com.au to make an appointment. Conditions apply*

Careers
We are always on the look out for people who share our love of fashion, style and quality. Please email your resume to contact@treasurette.com.au

Site Credits
Site Design by Not -A- Shop

Terms
Welcome to the official Treasurette website. Treasurette is a brand owned and operated by Little Cardigan Group Pty Ltd (ABN 87 149 136 541). The following terms cover all uses of this website. Users of this website are bound by the following terms. Little Cardigan Group Pty Ltd reserves the right to make changes to the following whenever we feel it is necessary.

Private Appointment
Appointments are booked in hourly sessions with a maximum of two hours per session at our store. Client must give 24 hours notice when making an appointment.

Mailing List
By signing up to the Treasurette mailing list, you are agreeing to receive all emails and its contents. Little Cardigan Group Pty Ltd reserves all copyrights associated with its emails and contents. Any reproduction of its emails and contents is prohibited unless express written consent is obtained from Little Cardigan Group Pty Ltd. If you do not wish to continue your subscription to the Treasurette mailing list, you can email us at subscribe@treasurette.com.au to opt out.

Copyrights
All contents, including photographs, found on Treasurette.com.au herein are protected by copyright unless otherwise noted. No part of this site, or any of the content contained herein, may be used or reproduced in any manner whatsoever without express permission from Little Cardigan Group Pty Ltd and its copyright holder(s)

TREASURETTE PRIVACY STATEMENT

This Privacy Statement applies to all personal information collected by Treasurette via the internet, including but not limited to information collected through the Treasurette website at www.treasurette.com.au Treasurette takes your privacy seriously. Any personal information you provide us at the time of registration or submission will not be used for any unsolicited communication, unless your consent is given. When you register with Treasurette you give us your consent to treat your personal data in accordance with our privacy policy and for the purposes described below.

What information Treasurette collects

Some of the information we collect may include personal information such as:
  • Information automatically collected by our system relating to your visit to the website;
  • Particulars you provide us when you are filling in any contact forms on this website or when you contact us via email or telephone

How Treasurette uses your information

If you have provided us with your email and/or contact number, Treasurette will only contact you with your consent with regards to special information about Treasurette related products and promotions.

Treasurette will not otherwise use or disclose any information about you without your consent, except for the purposes of maintaining our website and improving client communications. Where third parties are engaged by Treasurette for these purposes, your personal information may be shared with such third parties under legal obligations pertaining to contractual confidentiality. Treasurette does not sell or rent our client's names, addresses, email addresses or other personal information. Other exceptions where your personal information may be shared are when:

  • the use or disclosure is for one of the purposes described in or otherwise permitted by this privacy policy;
  • the use or disclosure is required or permitted by law;
  • we believe it necessary to provide you with a service which you have requested;
  • we believe it necessary to protect the rights, property or personal safety of another person or Treasurette; or
  • the assets or operations of Treasurette’s business are transferred to third party.

SECURITY

Treasurette uses appropriate security measures to protect the information you provide. Treasurette will take reasonable steps to protect the personal information it holds from misuse, loss and unauthorized access, modification or disclosure and to ensure that the personal information we collect, uses or disclose is accurate, complete and current. Although Treasurette has taken reasonable measures to protect our website and all the information we collect, please be aware that no internet data transmission is guaranteed to be 100% secure from access by unintended recipients. Treasurette will not be responsible for events arising from unauthorized access to your personal information.

About Cookies

Treasurette may use cookies to improve the usefulness of our website for our clients and to help us to enhance our services. Cookies are tiny bits of data that are stored on your hard drive when you visit a website. Most web browsers are set to accept cookies, but they do not personally identify users although they do identify a user's browser. Cookies are useful to us to survey web traffic and statistics. If you don't want cookies, your Web browser likely includes an option that allows you to not accept them.

Marketing and advertising

Treasurette may occasionally give you the choice as to whether or not you wish to participate in promotions, surveys and/or competitions. To take part in these activities, you will be directed to an appropriate mechanism to enable you to sign up. When you sign up you will receive additional information about the terms and conditions that apply to registration and the relevant surveys, competitions and/or promotions. Please read these carefully as such terms apply in addition to those set out in this policy and could provide you with important information about how personal information collected as part of those activities is dealt with.

Links to Other Websites

Treasurette provides access to third party websites through www.treasurette.com.au. These linked websites are not under our control, and we are not responsible for the content or the conduct of the organization accessed via a link on the Treasurette website.

Acceptance of Privacy Policy; Modifications

By accessing and using the Treasurette website, you consent to our collection, use and disclosure of your information as disclosed in this privacy policy. Treasurette reserves the right to make changes to our privacy policy or practices. We will notify you of any changes in our privacy policy by posting the modifications on our website or otherwise informing you before we use your personal information in any way not previously disclosed in our privacy policy.

If you are registered on the Treasurette database and would like to be removed, please email us at contact@treasurette.com.au using the email address you wish to be removed, with the email subject 'UNSUBSCRIBE'. You have the right to access your personal information in the manner permitted by the Privacy Act 1988 (Cth) at any time and request correction of your personal information held by Treasurette bide at any time. If you would like to access your personal information or have any questions concerning this privacy policy, please send an email to contact@treasurette.com.au. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

Size Guide
Sizes may vary between brands and may not fully reflect the conversions shown above. If you are not sure about your size, please contact us at contact@treasurette.com.au

Frequently Asked Questions


Where is your store?

We are located in Melbourne, Australia. 140 Little Collins Street, Melbourne 3000 to be exact.

How can I contact you?

We are available by telephone during our store opening hours (11am-6pm Mondays to Thursdays, 11am-7pm Fridays, 11am-5pm Saturdays and 11am-4pm Sundays) on +61 (0)3 9917 2749, or just send us an email anytime at contact@treasurette.com.au and we will get back to you within 48 hours.

How do I know the products you sell are authentic?

Rest assured, we are an authorised stockist for every single designer that we carry, and get our items straight from the source! We guarantee every item sold in store and our e-boutique to be 100% authentic.

What size should I order?

It can be a little tricky to know the right size to order since each designer uses different cuts and fits. Look at the individual products where we advise on the fit specific to each style to help you determine the right size to order! If you are unsure, please refer to my sizing guide or contact us for some advice.

What should I do if something is wrong with my order?

If something is wrong with your order, we apologize! Please email us (contact@treasurette.com.au) or give us a ring at +61 (0)3 9917 2749 during our store opening hours and we will sort it out for you straight away.

What if an item I want is out of stock?

If you come across any pieces on the site that is sold out in your size, please email us at contact@treasurette.com.au and we will let you know if we plan to re-stock or possibly even organise a special order for you.

Do you offer lay-by?

Yes we do! Please ring us at +61 (0)3 9917 2749 to discuss lay-by options before making your purchase online.

Which payment methods are accepted?

You can make your purchase via PayPal – they accept a range of credit cards like Visa, Mastercard, American Express and more.

What are the delivery charges?

There is a flat shipping rate of $15 ordered for Australian domestic registered orders and $25 for international registered post. We offer free domestic registered postage on all orders above $600 and all international orders above $800. Should you require overnight express shipping, please contact us at contact@treasurette.com.au or call us on +61 (03) 9917 2749 with your requests prior to placing your order online and we will organize it for you.

Where is my order?

Once your order is dispatched from our store, we will email you with a tracking number for your easy tracking purposes. Should there be any issues with your order, you will be contacted within 2 business days. Please note that the all delivery date and time specified by us is an estimate only. Treasurette is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability. Delivery timeframe guidelines are as follows:

Domestic Orders

All orders placed before 11.00am (EST) will be dispatched on the day. Please allow 1 – 2 business days depending on your location without Australia. If your order is placed over the weekend, it will be dispatched first thing on Monday. If your order is placed on a Victorian Public Holiday, it will not be processed and shipped until the following business day. Your order will be sent via registered post and will require a signature upon delivery by Australia Post. To guarantee a smooth delivery, we recommend that your order be sent to an address where there will be someone available to receive it between 9am to 5pm. If there is none at your specified delivery address when the delivery is attempted, Australia Post will leave a card directing you to your local post office for collection.

International Orders

International orders will have an approximate delivery timeframe of 3-5 business days, depending upon your location.

Will I have to pay any duties and taxes on top of my order?

From international orders, Treasurette does not take responsibility for any possible duties and taxes which may be applied by customs in the country where your purchase is delivered to. The responsibility for any custom duties, foreign taxes or other fees which may be imposed lies with the customer. Do get in touch with your local customs offices if you require more information regarding taxes and duties.

How can I return an item?

Please email us at contact@treasurette.com.au to let us know what is wrong with your item and we will get back to you with a Return Number. Once you have received this, please post the item via registered mail back to us and email us the tracking number. We will process the return or exchange once the item is received. Please note that Treasurette is not responsible for any items lost in the mail. Only unworn items that are in their original packaging with all labels attached may be exchanged or returned for a credit note which can be used on your next purchase with us. Refunds are only possible on faulty goods. Sale items are non-returnable.

 

Shipping and Returns Policy


Disclaimer

Treasurette is unlike many of the other online stores on the world wide web – we are a boutique located in Melbourne, Australia. Our e-boutique was set up for the convenience of our lovely customers who may not have the time to visit us in store but still want a piece of what we have to offer! As such, please note that all shoes and items available on our online boutique are pieces that may have been tried on by other customers in our physical store space. Some of the delicate soles on certain shoes may bear very minimal wear and tear due to this but rest assured we would never send out an item that is worn out or badly scuffed.

Shipping

Once your order is dispatched from our store, we will email you with a tracking number for your easy tracking purposes. Should there be any issues with your order, you will be contacted within 2 business days. Please note that the all delivery date and time specified by us is an estimate only. Treasurette is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability. Delivery timeframe guidelines are as follows:
Domestic Orders
All orders placed before 11.00am (EST) will be dispatched on the day. Please allow 1 – 2 business days for delivery depending on your location within Australia. If your order is placed over the weekend, it will be dispatched first thing the following business day. If your order is placed on a Victorian Public Holiday, it will be processed and shipped the following business day. Your order will be sent via registered post and will require a signature upon delivery by Australia Post. To guarantee a smooth delivery, we recommend that your order be sent to an address where there will be someone available to receive it between 9am to 5pm. If there is none at your specified delivery address when the delivery is attempted, Australia Post will leave a card directing you to your local post office for collection.
International Orders
All orders placed before 11.00am (EST) will be dispatched on the day. International orders will have an approximate delivery timeframe of 3-5 business days, depending upon your location. If your order is placed over the weekend, it will be dispatched first thing on Monday. If your order is placed on a Victorian Public Holiday, it will not be processed and shipped until the following business day. Your order will be sent via registered post and will require a signature upon delivery by Australia Post. To guarantee a smooth delivery, we recommend that your order be sent to an address where there will be someone available to receive it between 9am to 5pm. If there is none at your specified delivery address when the delivery is attempted, Australia Post will leave a card directing you to your local post office for collection.

Returns

Please email us at contact@treasurette.com.au to let us know what is wrong with your item and we will get back to you with a Return Number. Once you have received this, please post the item via registered mail back to us and email us the tracking number. We will process the return or exchange once the item is received. Please note that Treasurette is not responsible for any items lost in the mail. Only unworn items that are in their original packaging with all labels attached may be exchanged or returned for a credit note which can be used on your next purchase with us. Refunds are only possible on faulty goods.
Sale items are non-returnable.